Contact
We are glad you are contacting us.
Contact
Phone
Address
34 Philippou Street, Perea 57019 Thessaloniki, Greece
info@doukasculture.com
Hours of operation
Monday – Friday
10 a.m. – 2 p.m.
For different times please contact us by phone.
Frequently Asked Questions
You can place your order through our online store.
No, you have the option to purchase as a guest without the need to create
account.
I. Credit or Debit Card via the “Viva” electronic payment platform
Payments.”
II. Payment upon receipt at the store (cash or card)
III. Replacement, to the employee of the Courier company upon delivery to your premises, with
additional cost 2,50€
More information can be found HERE
Shipping costs are automatically calculated in the shopping cart and are proportional to the volume of the order.
In any case for domestic shipments the minimum charge is 3,5€.
Domestic Missions:
Shipping via a Courier Company
Domestic missions: Orders within Greece are delivered in 3 to 10 working days.
Foreign Missions:
Delivery of orders outside Greece can take from 3 working days to 2-3 weeks, depending on the shipping method selected. DUKAS S.A. is not responsible for the payment of any additional charges that may arise from taxes and duties set by customs authorities in countries outside the European Union.
- Find the products you are interested in through the search mechanisms or from the
various thematic pages. Click on the [BUY NOW] link on the product you want to buy
of interest and this will take you to the product page in the STORE. - Select the Material, Dimensions and number of pieces and click on the link
[ADD TO CART]. - If you are a new customer you will be asked to fill in a form with your details and
give a code of your choice, which you can use every time you want
in the future. If you have already provided your details in the past you can log in
by entering your password. - After checking the product and the dimensions you have selected, press the button
“Completion of the Order”. - If you are a registered user you can log in, if not just fill in the
billing & shipping details. - Choose the payment method that suits you and press the “Send” button
Order”. - Once you have completed the process, you will be sent an automated e-mail with all the
the details of your order. In case you do not receive an e-mail
confirmation of your order, please let us know, as it is possible that we may
there is a problem with the contact details you have filled in.
Once you have placed your order you will receive a confirmation email.
Upon completion of the preparation, you will be sent the details of the mission so that you can
track its progress or pick it up from the store.
For the progress of your order you can email us at info@doukasculture.com or call +30 699 787 2134.
Yes, all prices shown in our online store include VAT.
Domestic Missions:
Shipping via a Courier Company
All orders are shipped within Greece with the partner courier companies ACS and ELTA Courier. All our products come to your place in safe packaging, so you can receive them in perfect condition.
Collection from the Store at no extra cost
You can pick up your order from our physical store at 34 Philippou 34, Perea, 57019 Thessaloniki, after you have called +30 6977 787 2134 and set a specific appointment.
As soon as your order is ready you will be informed by e-mail.
Foreign Missions:
Via DHL
You can find out more about the returns policy HERE
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